As Deakin & Francis pieces are valuable, we use a courier service. This means that packages will need to be signed for in person.
Please provide a delivery address, where you will be at the time of delivery. This can be a home or work address. If no-one is available to receive your item; a card will be left offering you the option to have the item delivered at a later date.
Delivery time is subject to product availability, whether personalisation is required and clearance of payment. Our delivery is Monday to Friday (excluding national holidays). This may change during national holidays. Sometimes we may need to contact you to gather further information and if we are unable to contact you using the phone number given, this may delay your order.
|UK||FREE||Standard delivery (Monday to Friday)||Available on all in-stock pieces||Not applicable|
|USA||$50*||10 – 15 working days||Available on all in-stock pieces||Delivered duty paid|
|Europe||£25*||5 – 7 working days||Available on all in-stock pieces||Varies according to the country
Import duties and taxes will need to be covered by the customer
|China||£35*||10 – 15 working days||Available on all in-stock pieces||Delivered duty paid|
|Rest of the World||£35*||10 – 15 working days||Available on all in-stock pieces||Varies according to the country
Import duties and taxes may need to be covered by the customer
*We offer free delivery for all orders over £400
International Delivery Service
Non-EU orders are exclusive of Value Added Tax (VAT).
Please provide a delivery address, where you will be at the time of delivery (home or work). If no-one is available to receive your item; a card will be left offering you the option to have the item delivered at a later date.
Delivery time is subject to product availability and clearance of payment. Sometimes there may be a delay in Customs.
Occasionally we may need to contact you to carry out security checks and if we are unable to contact you using the phone number given, this may delay your order.
If your jewellery item is not suitable, we operate a 45 day returns policy as long as your item has not been worn, used or had its security tag removed. You can also choose to exchange your item for an alternative item or receive a refund less the cost of shipping. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are scratched or damaged.
Please contact our Customer Services Team: Telephone 0121 236 7751 or email [email protected] before returning any goods to receive a Returns Confirmation email.
On obtaining a Returns Confirmation email from our Customer Services Team, please print this off and enclose with your return. Please allow up to 7 days for your return to be inspected and credited to your account/card, this may be slightly delayed during holidays.
- International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
- For your security we advise you return any product via secure delivery, such as Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records.
- Deakin & Francis® is not responsible for the return shipping costs unless the item is faulty and we are not responsible for any items damaged or lost in transit.
These conditions do not affect your statutory rights.
Returns via approved suppliers
Purchases made at Deakin & Francis approved suppliers (such as Harrods, Selfridges and other fine stores and jewellers) can only be returned to that store.
Returning engraved, personalised or bespoke goods
We are unable to offer an exchange or refund on any items that have been personalised, bespokely made or engraved.
Protecting your Deakin & Francis items for delivery to you is important to us. Our packaging is cardboard and paper, this means it is all recyclable.
Our packaging includes an outer box to protect the Deakin & Francis luxury gift box.Inside the gift box, your items are in their individual storage boxes and are secured in tissue paper. We designed the Deakin & Francis luxury gift box as a multi-purpose carton that holds several items together, as well as being ideal for gifts. We thought for a long time about sourcing lots of different sizes of packaging but decided to make it more sustainable, we would have a ‘one size protects all’. The gift box looks fabulous when it contains lots of goodies. The Deakin & Francis luxury gift box can be reused – it is perfect to store keepsakes (such as birthday cards or other mementos) and the tissue paper can be re-used to keep purses and bags in good shape.
If you prefer minimal packaging, please let us know in the note field when you place your order and we will remove the gift box.